Privacy Policy

1. Introduction

Grebe's Home Improvement ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information about visitors and customers in connection with our website and services. By using this website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide to us as well as certain technical data when you use our website. This may include:

• Name (first and last)
• Phone number
• Email address
• Project address or service location
• Details about your project, service needs, and how you heard about us
• Usage data such as IP address, browser type, device information, and pages visited
• Cookies and similar tracking technologies as described in this policy

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests and service inquiries
• To schedule consultations, appointments, and site visits
• To prepare and deliver estimates and project proposals
• To communicate with you about your project and our services
• To send transactional messages and service-related communications
• To improve our website, marketing, and customer experience
• To comply with legal obligations and protect our rights and property

4. SMS Communications Consent

By submitting your phone number through our quote form or by otherwise providing it to us, you expressly consent to receive SMS text messages from Grebe's Home Improvement related to your estimate, project, scheduling, and service updates. Message frequency may vary based on your engagement with us.

You may opt out of SMS communications at any time by replying "STOP" to any message we send. Standard message and data rates may apply from your mobile carrier. Consent to receive SMS messages is not a condition of purchasing any goods or services.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to understand how visitors interact with our website and, if you consent, to improve our marketing efforts. Non-essential cookies and third-party tracking tools (such as analytics or advertising tags) only load after you click "Accept" on our cookie banner.

Cookies may store anonymized identifiers and usage data. You can manage cookie preferences through your browser settings and opt-out tools provided by Google and other third parties. You can also revisit your cookie choice at any time using the "Cookie Settings" link in the footer of our site, which will allow you to change or withdraw your consent.

6. Third-Party Sharing

We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business and provide our services, including:

• Google: for analytics and advertising tools (such as Google Analytics or Google Ads, if implemented)
• Resend: to send transactional and notification emails from our website forms
• Vercel: as our website hosting and deployment platform

These providers are contractually or commercially expected to protect your information and use it only for the services they provide to us.

7. Your Rights

Depending on your location, including as a resident of Wisconsin or other states with privacy regulations such as the California Consumer Privacy Act (CCPA), you may have certain rights regarding your personal information, including:

• The right to know what personal information we collect
• The right to request access to the information we hold
• The right to request corrections to inaccurate information
• The right to request deletion of your information, subject to legal or contractual obligations
• The right to opt out of certain tracking and targeted advertising

To exercise these rights, please contact us using the information below. We may need to verify your identity before fulfilling your request.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, to maintain business records, and to comply with legal obligations. In general, we aim to retain website form submissions and related communication records for up to two (2) years, unless a longer period is required for active projects, disputes, or legal compliance.

9. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us so we can remove the information.

10. Google Ad Settings & Opt-Out Options

You can control how Google uses your information for advertising and opt out of certain ads and tracking by visiting:

• Google Ad Settings: adssettings.google.com
• Network Advertising Initiative opt-out: optout.networkadvertising.org

11. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us:

Grebe's Home Improvement
519 S Main St
Fall River, WI 53933
Phone: 920-296-7006
Email: austin@grebeshomeimprovement.com